How do I place an order?
Pick your size, add to cart, checkout. You'll need an account — takes 30 seconds. Payment goes through Razorpay. That's it.
What payment methods do you accept?
UPI (GPay, PhonePe, Paytm), cards, net banking, and EMI — all handled by Razorpay. We don't store your payment information.
How long does delivery take?
We ship within 1–2 business days. Delivery is 3–7 business days depending on your pin code. Pan-India. You'll get a tracking email when we ship.
Do you offer free shipping?
Yes — orders above ₹1,500 ship free. Below that, it's a flat ₹250.
Can I cancel my order?
Yes, but only before it's been packed. Go to your Orders page and cancel from there. Once packed, we can't stop it — but you can return it after delivery within 7 days.
What's your return policy?
7 days from delivery. Items must be unworn and unwashed, tags intact. Sale items are final. Visit /returns to start one from your Orders page.
How long do refunds take?
We process refunds within 2–3 business days of receiving the return. Your bank may take another 5–7 days. UPI refunds tend to be faster.
Why don't you do exchanges?
Because our stock is limited and sizes disappear fast. Return the item for a full refund, then reorder in the right size. Cleaner for everyone.
How do I find my size?
Every product page has a size guide — tap 'Size Guide' next to the size selector. Our Oversized fits intentionally run larger; the guide notes this per product.
Are products restocked?
Rarely, and never guaranteed. ASUR runs on a drop model — each collection is made once. If something's sold out, sign up for back-in-stock alerts on the product page.
How do I track my order?
Check your Orders page at /orders and click any order for status and tracking. You'll also get an email with tracking info when we ship.
I got the wrong item or something's damaged.
Email us at support@weareasur.in within 48 hours of delivery with your order number and photos. We'll sort a free pickup and send a replacement or issue a full refund.
I forgot to apply my coupon code.
Coupon codes can't be applied after payment. Apply it at checkout next time — there's a field on the review step.
How do I delete my account or export my data?
Go to Account → Notifications. From there you can request a full data export or delete your account. Deletion anonymises your personal data while keeping order records for compliance.
Do you ship internationally?
Not yet. India only for now. Sign up for the newsletter — we'll announce when international shipping opens.
Still stuck?
support@weareasur.in — we reply within 24 hours on business days.