Legal
Returns & Refunds
Last updated: June 2026
↩️
7 days
from delivery date
✅
Full refund
to original payment method
⏱️
5–7 days
refund processing time
What can be returned?
How to request a return
Go to your order
Visit My Orders, find the delivered order, and click Request Return within 7 days of delivery.
Select items and reason
Choose which items you'd like to return and select a reason (wrong size, defective, changed my mind, etc.).
Pack and ship
We'll send you a confirmation email with instructions. Pack items securely in original packaging. You'll need to ship them to our fulfilment address (provided in the confirmation email). Return shipping costs are borne by the customer unless the item is defective or incorrectly shipped.
Inspection & refund
Once we receive and inspect the return (typically 2–3 business days), your refund will be initiated to your original payment method. Razorpay processes refunds within 5–7 business days after initiation.
Defective or incorrectly shipped items
If you received a defective, damaged, or incorrect item, please contact us at support@asur.in within 48 hours of delivery with photos of the item and packaging. We will arrange a free return pickup and send a replacement or full refund at no cost to you.
Exchanges
We currently do not offer direct exchanges. ASUR operates on a drop model with limited stock — sizes and colours may sell out. Instead, return the original item and place a new order for the size or colour you want. Refunds are processed as described above.
Refund timeline
Need help?
Email us at support@asur.in — we respond within 24 hours on business days (Mon–Fri, 10am–6pm IST).